Ethical Integration of Artificial Intelligence in Public Administration: Policy and Public Value Creation

Artificial intelligence (AI) in public administration presents substantial potential to revolutionize how governments operate, offering significant advancements in areas such as public procurement, service delivery, traffic control, and healthcare management (Dimand et al., 2023). This technological evolution aligns with the growing imperative to improve service quality, make better use of resources, and uphold core principles like equity, transparency, and accountability. Consequently, research on AI in public administration must draw on diverse methodological and analytical approaches. A comprehensive and interdisciplinary perspective is essential not only to assess the effects of these emerging technologies but also to ensure their effective integration into established public service systems that can adapt to today’s complex governance needs. Scholars have illustrated how AI can optimize service delivery by automating routine administrative functions (Mehr, 2017; Vogl et al., 2020), personalizing services based on citizen needs (de Sousa et al., 2019; Margetts & Dorobantu, 2019), and enabling predictive planning for future demands (Dekker et al., 2022). This paper highlights how public institutions are increasingly engaging with AI, highlighting the need to harness its capabilities through a public value-oriented lens (Desouza & Fatima, 2023).